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PASSWORD RECOVERY
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NOTE: Before using this function, first try closing your browser (e.g., Internet
Explorer or Netscape), then wait a few minutes, and try again. Sometimes the internet
connection is temporarily disrupted, or our website 'server' is being reset. Your
password might work again in a few minutes.
PLEASE NOTE: This function WILL CHANGE
YOUR PASSWORD. Your old password will not work any more after using this function.
Do not use this function unless you are certain you will be able to receive the
email containing your new password. If you cannot receive the email, you will not
know your new password.
Enter Your TransGuardian UserName. A new password will then
be mailed to you at your official email address. Then you will be taken to a page
to change your password. As soon as you get the email please change your password
to something new, so that only your company will know your password.
Because your
email is stored in encrypted form, we cannot tell you what your password is. We
can only reset the password to something new.
On the internet, emails sometimes
are very fast but sometimes they can take a long time, maybe 20 minutes or an hour.
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If you do not receive the email with your new password, you can use this function
again and have another new password sent to you. However, please note that if you
use this function more than one time on the same day, you will receive multiple
emails with different passwords from each time that you used this function. The
function will always create a new password each time you use it. Therefore, be careful
to use the password in the last email if you use this more than one time on the
same day.
(Note: To change your password, go to "Account Status" and then click
on "Account Management on the right hand side." Note: We recommend that you use
a password which is a word that you will remember easily plus a number that you
will remember easily. This will make it hard for someone to guess your password,
but easy for you to remember it.)
When you receive the email with your new password Highlight the new password with
the mouse, then Copy (CTRL/C) the new password, so you can Paste your new password
into the Log-In screen.
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